FAQ

1. What currency does the website use?

All pricing on our website is in AUD.

2. Where do we ship from? 

Dusk Angel Store is located in Rural Queensland, Australia. 

3. Where do we ship?

We ship to everywhere we are able to through Australia Post. 
We are unable to ship to Libya, North Korea, Somalia & Yemen due to those countries not allowing postage from Australia. 
We also do not ship to Sudan & Syria due to only being able to use Express Shipping to ship to those countries. Due to the high cost of Express Shipping from Australia ($44 AUD to ship 1 Book Sleeve) we have decided to exclude Sudan & Syria from our shipping. 

You can find a list to the countries we ship to on the Shipping & Processing Page.

 

4. How long will my items take to be shipped?

All products are made to order. We strive to have all orders shipped within 7 business days of orders received. If there will be any delays to your order you will be contacted directly and advised of the delay. 

*This Excludes Sprayed Edged Books. For custom orders we will discuss time frame with you before purchase. For orders directly from our website please allow 2 weeks (14 business days) for orders to be shipped. See individual listings for more info.

5.  How long will my parcel take to arrive?

As a company we cannot guarantee how long a parcel will take to ship. Shipping times will vary depending on your location and also how busy the time of year is for the postal services.

 

Estimated shipping times:

Australia & New Zealand: 1 - 2 weeks
International: 3 - 5 weeks
Canada: 1 - 2 months

Please allow up to 3 weeks (21 business days) for Australia & New Zealand, 8 weeks (56 Business Days) for Canada and 6 weeks (42 Business Days) for International parcels to arrive. If you have not received your order in this time frame please contact us.

 

 

6. AfterPay?

AfterPay is available to Australia Residents only. Check out AfterPay!

 

7. How do Pre-Orders work?

Pre-Orders is when you purchase & pay for an item and it will be shipped to you once the item is released. Please see individual listing prices for estimated shipping times for pre-orders.
* Note that when you place and order that contains a pre-order item your whole order will not be shipped until that pre-order is released. ​

If you have any other questions please don't hesitate to contact us using the Contact page or email duskangelstore@yahoo.com