FAQ

1. What currency does the website use?

All pricing on our website is in AUD.

2. Where do we ship from? 

Dusk Angel Store is located in Rural Australia. 

3. Where do we ship?

We ship to everywhere we are able to through Australia Post. 
We are unable to ship to Libya, North Korea, Somalia & Yemen due to those countries not allowing postage from Australia. 
We also do not ship to Sudan & Syria due to only being able to use Express Shipping to ship to those countries. Due to the high cost of Express Shipping from Australia ($44 AUD to ship 1 Book Sleeve) we have decided to exclude Sudan & Syria from our shipping. 

You can find a list to the countries we ship to on the Shipping & Processing Page.

 

4. How long will my items take to be shipped?

All products are made to order. We strive to have all orders shipped within 7 business days of orders received. If there will be any delays to your order you will be contacted directly and advised of the delay. 

*This Excludes Custom Sprayed Edged Books. We will discuss time frame with you before purchase

5.  How long will my parcel take to arrive?

As a company we cannot guarantee how long a parcel will take to ship. Shipping times will vary depending on your location and also how busy the time of year is for the postal services.

 

Estimated shipping times:

Australia & New Zealand: 1 - 2 weeks
International: 3 - 5 weeks
Canada: 1 - 2 months

Please allow up to 3 weeks (21 business days) for Australia & New Zealand, 8 weeks (56 Business Days) for Canada and 6 weeks (42 Business Days) for International parcels to arrive. If you have not received your order in this time frame please contact us.

If you have any other questions please don't hesitate to contact us using the Contact page or email duskangelstore@yahoo.com