Policies, Shipping & Processing
Most of our products are made to order so please allow 15 - 20 business days for us to ship your purchase (not including pre-orders or custom orders such as Sprayed Edged Books)
All products are shipped from Australia using Australia Post.
% off Sales information
The following types of items are ALWAYS excluded from sales:
- Sprayed Edged Books
- 'Pack' labeled products (as these are already sold at a discounted price to our normal rate.) This includes Book Sleeve Packs, Bookmark Packs & Candle Packs
- Crates (as these are already discounted compared to if you bought the items individually!)
VAT/Customs/Tariff/Third Party Shipping Fees
Dusk Angel Store IS NOT responsible for any delivery fees, Tariff fees, Customs or VAT fees that are required to deliver your order. We are an Australian based company so these fees may be applicable if you are importing our goods to another country. These are the purchasers responsibility to pay & handle. We are also not held responsible for any delays that are caused due to these fees not being paid & we are not responsible if you do not receive your order due to you not paying these fees.
Due to the current COVID-19 situation Australia Post has suspended Economy shipping to all countries. Economy Services is the International shipping we generally use as it is the cheapest option for our customers.
For that reason we have had to increase our prices in order to cover Standard Shipping costs. In the event that shipping to a certain location is not able to be made with the Standard Shipping that you paid we will contact you and discuss this. A refund or delay in your shipping are both acceptable or if you are able you may pay the extra shipping if that is an option with AusPost & the current restrictions.
We apologise for any inconvenience this may cause but as we are sure you understand, this is completely out of our control.
Please see the Australia Post website for all restriction info.
Free Australian Shipping
Free Australian Shipping comes into affect only when you spend $100 or more in one purchase & are shipping to an Australian shipping address.
*This excludes sprayed edged books as we make $0 profit off the cost of the book, only the spraying fee*
1. Payment MUST be received prior to us commencing production of your order. Once your order goes into production we will not accept cancellations. Payment is NOT refundable after production commences. You will be alerted once your order goes into production.
2. We will not issue a refund on custom products unless it is damaged in transit or goes missing in the shipping process. Please see 'Missing Orders' section below for further information.
3. We do not accept returns on custom items if you change your mind/no longer need them/or decide you do not like the scent. As stated in our 'Returns, Refunds & Cancellations' policy you disliking a scent is not a valid reason for a refund/return. This is the risk you take when purchasing a scented product online.
Returns, Refunds & Cancelations
1. We do not accept returns or refunds on any products due to change of mind or if you did not read the product description and the item wasn't what you thought it was.
We also do not accept returns or refunds if you do not like the scent of the candle you purchased. Scent is personal preference and is not a valid reason for a refund.
2. If an item is damaged when it arrives we will either resend the item/s or refund the amount for that item only (This decision is up to Dusk Angel Store based on the circumstances). WE WLL NOT REFUND THE SHIPPING COSTS. We must be contacted within 7 days of the buyer receiving the damaged item/s and we must receive photographic proof of damage.
3. We do not accept cancellations or changes on orders after 24 hours of placing the order.
4. If you have provided an incorrect shipping address and do not contact us via email (firstname.lastname@example.org) prior to the shipment of your order OR you move after the shipment of your order we are not responsible for your order not arriving and will not supply a replacement. If you have moved address it is up to you to redirect your mail from the previous address. There is nothing we can do once an order is shipped.
5. Buyers are responsible for any customs and import taxes that may apply.
We are not responsible for any delays that may occur due to customs.
1. As a company we cannot guarantee how long a parcel will take to ship. Shipping times will vary depending on your location and also how busy the time of year is for the postal services.
Estimated shipping times:
Australia & New Zealand: 1 - 2 weeks
International: 3 - 5 weeks
Canada: 1 - 2 months
The above times do not include COVID delays - At the moment it is taking a lot longer for parcels to arrive in certain countries. Please allow an additional 14 days for international orders
2. Please allow up to 3 weeks (21 business days) for Australia & New Zealand, 8 weeks (56 Business Days) for Canada and 6 weeks (42 Business Days) for other International parcels to arrive. If you have not received your order in this time frame please contact us on
3. All parcel shipped using Standard or Express Shipping includes tracking. If the tracking says your parcel has been delivered then you will not receive a replacement/refund. It is not the fault of Dusk Angel Store if your parcel is marked as delivered but you do not have it. Please take that up with your local delivery company.
4. Dusk Angel Store has the right to choose whether we send a replacement or issue a refund. This choice will be dependant on stock available.
Sprayed Edged Books
1. If you chose to ship your own books to us or get books shipped directly to us from a supplier we are not responsible if those books arrived damaged or gets lost in the mail.
2. If you chose to get Dusk Angel Store to purchase books on your behalf and they arrive damaged we will contact the store we ordered from directly and organise a replacement/refund. We will then discuss options with you based on that companies decision. If we have to purchase from a different supplier due to the original one refunding us because of damage we are not responsible for any additional costs that may be included. This is up to the person placing the custom order to cover.
3. EVERY book sprayed by us will receive a stamp on one of the first couple pages that states ‘hand sprayed by Dusk Angel Store’. This is not negotiable and will be included in any sprayed book whether the book is your own copy or a new one we provide. Unfortunately we have had customers abuse our service by getting us to spray a colour similar to that of a prominent book box and then attempt to sell the copy we sprayed as that book boxes copy for a large profit. To avoid this we include our stamp to cover our butts if something like this is to happen again. Then there is no confusion as to what edition of the book it is.
4. If a mistake is made during a spraying please understand that we are not a publisher that is able to do this perfectly with a machine before the book is even bound. Mistakes can happen as we are human. If a mistake is made we will let you know before shipping the books to you. If we think it is warranted we will issue a partial to full refund based on the severity of the error
6. No we will not give you our residential address to ship books to. You will receive our PO Box as this is the safest option for us. It is not our responsibility if you 'do not trust PO Boxes' We do not utilise our residential mailbox and some couriers/delivery drivers think it's an amazing idea to leave parcels on the front footpath outside the gate. Which is why our PO Box is a much safer option. It will go directly to the local post office & we will receive a slip in our PO Box to go and collect it direct from them.
List of Countries we ship to:
Antigua and Barbadua
Bosnia and Herzegovina
Bonaire, Sint Eustatius & Saba
British Indian Ocean Territory
Central African Republic
Falkland Islands (Malvinas)
Northern Mariana Islands
Papau New Guinea
Saint Kitts and Nevi
Saint Martin (French Part)
Saint Pierre Miquelon
Saint Vincent and the Grenadines
Sao Tome and Principe
Trinidad and Tobago
Turks and Caicos Islands
United Arab Emirates
United States Minor Outlying Islands
Virgin Islands (British)
Virgin Islands (US)
Walls and Futuna
We ship to everywhere we are able to through Australia Post/Shopify.
We are unable to ship to:
This is due to those countries not allowing postage from Australia.
We are unable to ship to:
Ascension & Tristan Da Cunha
This is due to Shopify not supporting shipping to these locations.
We also do not ship to Sudan & Syria due to only being able to use Express Shipping to ship to those countries. Due to the high cost of Express Shipping from Australia ($44 AUD to ship 1 Book Sleeve) we have decided to exclude Sudan & Syria from our shipping. We apologise for any inconvenience.