Shipping & Processing

Most of our products are made to order so please allow maximum 7 days for us to ship your purchase. 

All products are shipped from Australia using Australia Post.

Returns, Refunds & Cancelations

We do not accept returns or refunds on any products. 
If an item is damaged when it arrives we will be happy to resend the item/s. We must be contacted within 7 days of the buyer receiving the damaged item/s and we must receive photographic proof of damage. 

We do not accept cancellations or changes on orders after 24 hours of placing the order. 

If you have provided an incorrect shipping address and do not contact us via email (duskangelstore@yahoo.com) prior to the shipment of your order OR you move after the shipment of your order we are not responsible for your order not arriving and will not supply a replacement. If you have moved address it is up to you to redirect your mail from the previous address. There is nothing we can do once an order is shipped. 

Buyers are responsible for any customs and import taxes that may apply. 
We are not responsible for any delays that may occur due to customs. 

Missing Orders

As a company we cannot guarantee how long a parcel will take to ship. Shipping times will vary depending on your location and also how busy the time of year is for the postal services. 

Estimated shipping times:

Australia & New Zealand: 1 - 2 weeks
International: 3 - 5 weeks
Canada: 1 - 2 months

Please allow up to 3 weeks (21 business days) for Australia & New Zealand, 8 weeks (56 Business Days) for Canada and 6 weeks (42 Business Days) for other International parcels to arrive. If you have not received your order in this time frame please contact us on duskangelstore@yahoo.com

When sending a replacement order it will be shipped to the same address we were originally provided for the order. 

List of Countries we ship to:

Albania
Algeria
American Samoa
Angola
Anguilla
Antigua and Barbadua
Argentina
Armenia
Aruba
Austria
Australia
Azerbaijan

Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Bonaire, Sint Eustatius & Saba
Botswana
Brazil
British Indian Ocean Territory
Brunei Darussalam
Bulgaria
Burkina Faso
Burundi

Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'lvoire
Croatia
Cyprus
Czech Republic

Denmark
Djibouti
Dominica
Dominican Republic

Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Eswatini
Ethiopia

Falkland Islands (Malvinas)
Faroe Islands
Fiji
Finland
France
French Guinea
French Polynesia

Gabon
Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guinea
Guinea-Bissau
Guyana

Haiti
Honduras
Hong Kong
Hungary

Iceland
India
Indonesia
Ireland
Israel
Italy

Jamaica
Japan
Jordan

Kazahkhstan
Kenya
Kiribati
Kosovo
Kuwait
Kyrgyzstan

Laos
Latvia
Lebanon
Lesotho
Liberia
Liechtenstein
Lithuania
Luxembourg

Macao
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marchall Islands
Martinique
Mauritanua
Mauritius
Mexico
Micronesia
Moldovo
Montenegro
Montserrat
Morocco
Mozambique
Myanmar (Burma)

Namibia
Nauru
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Northern Mariana Islands
Norway

Oman

Pakistan
Palau
Panama
Papau New Guinea
Paraguay
Peru
Philippines
Pitcairn
Poland
Portugal
Puerto Rico

Qatar

Reunion
Romania
Russia
Rwanda

Saint Helena
Saint Kitts and Nevi
Saint Martin (French Part)
Saint Lucia
Saint Pierre Miquelon
Saint Vincent and the Grenadines
Samoa
Sao Tome and Principe
Saudia Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovaka
Slovenia
Solomon Islands
Somalia
South Africa
South Korea
Spain
Sri Lanka
Sudan
Suriname
Sweden
Switzerland
Syria

Taiwan
Tajikstan
Tanzania
Thailand
Timor Leste
Togo
Tokelau
Tonga
Trinidad and Tobago
The Netherlands
Tunisia
Turkey
Turkmenista
Turks and Caicos Islands
Tuvalu

Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
United States Minor Outlying Islands
Uruguay
Uzbekistan

Vanuatu
Virgin Islands (British)
Virgin Islands (US)
Vatican City
Venezuela
Vietname

Walls and Futuna

Zambia
Zimbabwe

We ship to everywhere we are able to through Australia Post/Shopify. 

We are unable to ship to:
Libya
North Korea
Somalia
Yemen
This is due to those countries not allowing postage from Australia.

We are unable to ship to:
Ascension & Tristan Da Cunha
This is due to Shopify not supporting shipping to these locations. 

We also do not ship to Sudan & Syria due to only being able to use Express Shipping to ship to those countries. Due to the high cost of Express Shipping from Australia ($44 AUD to ship 1 Book Sleeve) we have decided to exclude Sudan & Syria from our shipping. We apologise for any inconvenience.