Shipping & Processing
Most of our products are made to order so please allow maximum 7 days for us to ship your purchase.
All products are shipped from Australia using Australia Post.
Due to the current COVID-19 situation Australia Post has suspended Economy shipping to certain countries. Economy Services is the International shipping we generally use as it is the cheapest option for our customers.
This will affect when we are able to ship some International orders. If you are an international customer and you place an order on either our Etsy or website there will be a delay in shipping. We are unable to provide an estimate on when we will be able to ship as this is entirely up to the Australian Government & the Government of the country you are from.
We may be able to ship to certain countries via Standard Shipping. If you wish to pay the extra for Standard Shipping please contact us prior to placing an order.
We apologise for any inconvenience this may cause but as we are sure you understand, this is completely out of our control.
Please see the Australia Post website for all restriction info.
Returns, Refunds & Cancelations
We do not accept returns or refunds on any products.
If an item is damaged when it arrives we will be happy to resend the item/s. We must be contacted within 7 days of the buyer receiving the damaged item/s and we must receive photographic proof of damage.
We do not accept cancellations or changes on orders after 24 hours of placing the order.
If you have provided an incorrect shipping address and do not contact us via email (firstname.lastname@example.org) prior to the shipment of your order OR you move after the shipment of your order we are not responsible for your order not arriving and will not supply a replacement. If you have moved address it is up to you to redirect your mail from the previous address. There is nothing we can do once an order is shipped.
Buyers are responsible for any customs and import taxes that may apply.
We are not responsible for any delays that may occur due to customs.
As a company we cannot guarantee how long a parcel will take to ship. Shipping times will vary depending on your location and also how busy the time of year is for the postal services.
Estimated shipping times:
Australia & New Zealand: 1 - 2 weeks
International: 3 - 5 weeks
Canada: 1 - 2 months
Please allow up to 3 weeks (21 business days) for Australia & New Zealand, 8 weeks (56 Business Days) for Canada and 6 weeks (42 Business Days) for other International parcels to arrive. If you have not received your order in this time frame please contact us on
When sending a replacement order it will be shipped to the same address we were originally provided for the order.
List of Countries we ship to:
Antigua and Barbadua
Bosnia and Herzegovina
Bonaire, Sint Eustatius & Saba
British Indian Ocean Territory
Central African Republic
Falkland Islands (Malvinas)
Northern Mariana Islands
Papau New Guinea
Saint Kitts and Nevi
Saint Martin (French Part)
Saint Pierre Miquelon
Saint Vincent and the Grenadines
Sao Tome and Principe
Trinidad and Tobago
Turks and Caicos Islands
United Arab Emirates
United States Minor Outlying Islands
Virgin Islands (British)
Virgin Islands (US)
Walls and Futuna
We ship to everywhere we are able to through Australia Post/Shopify.
We are unable to ship to:
This is due to those countries not allowing postage from Australia.
We are unable to ship to:
Ascension & Tristan Da Cunha
This is due to Shopify not supporting shipping to these locations.
We also do not ship to Sudan & Syria due to only being able to use Express Shipping to ship to those countries. Due to the high cost of Express Shipping from Australia ($44 AUD to ship 1 Book Sleeve) we have decided to exclude Sudan & Syria from our shipping. We apologise for any inconvenience.